Consayik sends your calls and chats to AI with your own instructions and QA rubric, fills in the QA form for every interaction, and answers plain-English questions about what customers are telling you.
Pay only for what you analyse. Prepaid credit, with optional automatic top-ups.
Drop in recordings and chat transcripts, or push them from your contact center, CRM or chat platform through the API as they finish.
Each source carries its own instructions and scorecard: weighted criteria, yes/no checks, N/A rules, and critical items that fail the evaluation.
An evaluation is filled in for every interaction with evidence quotes. Reviewers adjust it, or grade by hand, and calibration keeps both.
“What are the top contact drivers this month?” “Which agents struggle with verification?” Answers come with numbers and links to example conversations.
Topics are normalised across conversations, and every answer compares the period with the one before it.
Buy credit with Stripe; each analysis shows exactly what it cost. Turn on automatic top-ups so analysis never pauses.